Privacy Policy
Last Updated: January 27, 2025
We are committed to protecting your privacy and ensuring the security of your personal information.
Introduction
Welcome to RxRep ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pharmaceutical sales management platform, including our website and mobile applications.
By accessing or using RxRep, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect information that identifies, relates to, or could reasonably be linked with you, including:
- Name, email address, phone number, and contact details
- Company name, job title, and professional information
- Account credentials and authentication information
- Profile pictures and other uploaded content
Business Data
Information you provide while using our platform:
- Doctor and pharmacy information (names, specialties, locations)
- Sales data, targets, and performance metrics
- Visit logs, activity reports, and field data
- Medicine catalogs and product information
- Communication and collaboration data
Automatically Collected Information
When you use our services, we automatically collect:
- Device information (type, operating system, unique identifiers)
- IP address and geographic location data
- GPS location data (with your permission for field tracking)
- Usage data (features used, time spent, interaction patterns)
- Log data and error reports
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
To provide, maintain, and improve our platform functionality and user experience.
Authentication
To verify your identity, manage your account, and prevent unauthorized access.
Communications
To send you updates, notifications, support messages, and important announcements.
Analytics
To analyze usage patterns and improve our services, features, and performance.
Security
To detect, prevent, and address security issues, fraud, and illegal activities.
Compliance
To comply with legal obligations and enforce our terms and policies.
How We Share Your Information
We may share your information in the following circumstances:
Data Security
We implement industry-standard security measures to protect your information:
Encryption
Data encrypted in transit (SSL/TLS) and at rest (AES-256)
Access Control
Role-based permissions and multi-factor authentication
Audit Logs
Comprehensive logging and monitoring of access
Backups
Regular automated backups with disaster recovery
Infrastructure
Secure cloud infrastructure with enterprise-grade protection
Privacy by Design
Security built into every feature from the ground up
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal data (subject to legal requirements)
Portability
Receive your data in a structured, machine-readable format
Objection
Object to processing of your information for certain purposes
Restriction
Request restriction of processing under certain circumstances
Data Retention
We retain your information for as long as necessary to:
- Provide our services and fulfill the purposes described in this policy
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records and operational continuity
When we no longer need your information, we will securely delete or anonymize it.
Children's Privacy
RxRep is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.
When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with service providers
- Compliance with applicable data protection frameworks
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending you an email notification (for significant changes)
Your continued use of RxRep after changes become effective constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
support@consecutivebytes.com
Phone
+92 (305) 458-9986
Address
Lahore, Punjab, Pakistan
Questions About Your Privacy?
Our team is here to help you understand how we protect your data.
Contact Privacy Team